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Terms & Conditions

About Us

If you have any enquiries or need to reach us, e-mail sales@baxtersjewellers.com to contact us, alternatively, you can telephone me, John Baxter, either on my landline 01294 469241 or my mobile 07434 041744 national daytime rates apply within the UK (Overseas +44 1294 469241 or +44 7434 041744) during office hours (9am - 5:30pm GMT) or write to us at:

Baxters Jewellers, PO Box 8631, Saltcoats, Ayrshire, KA21 5YF, Scotland, UK. VAT registered: 293 487 808.

We take our customer service very seriously and any complaints will be acknowledged within 5 working days when we will also advise on a likely timescale for resolving the dispute. We will handle all complaints fairly, in confidence, and will keep you informed on the progress.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. We accept paypal & credit/debit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We use WorldPay and paypal as our payment processing companies so all credit card details are encrypted over a secure connection. Aternatively, we would be happy to take your order over the phone on +44 (0)1294 469241 or on my mobile 07434 041744. If you are calling out with the UK, please be aware of any time differences! Our shop is open between the hours of 9.00am and 5.30pm (GMT).

Shipping And Handling

All UK orders are POSTAGE FREE. All overseas orders are subject to a flat £9.80 postage fee. There are no handling fees.

Delivery Schedule

We will process your order right away. We will normally send in-stock items to you within 7 business days. Certain distinct items are hand made to order and may take up to 28 days for delivery. Gold items of 14ct and above may require an additional period. Please contact us for delivery date confirmation. International orders are generally despatched within 7 business days, and again are subject to the above conditions regarding hand made items.

In the event of delayed orders, you will be promptly notified.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or within the European Economic Community, 20% VAT is added. All orders outside the European Economic Community are VAT free

Credit Card Security

All orders are received over a secure SSL encrypted connection. No personal details are kept on the public server unencrypted at any time. You will notice the padlock symbol within the status bar at the bottom of the window and also the https address prefix.


We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee on return of goods. Your statutory rights are not affected.

In addition, under the new European Directive on distance selling which is incorporated into the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days, starting the day after you receive the goods, without giving a reason. However this cancellation period does not apply to body piercing products including pierced earrings
   Your right to cancel   
   Your right to cancel an order for goods starts the moment you place     
   your order and ends 14 days from the day you receive your goods. If     
   your order consists of multiple goods, the 14 day period runs from when 
   you get the last of the batch. This 14 day period is the time you have   
   to decide whether to cancel, you then have a further 14 days to         
   actually send the goods back.                                           
   Your right to a refund   
   You should get a refund within 14 days of either the trader getting the 
   goods back, or you providing evidence of having returned the goods (for 
   example, a proof of postage receipt from the post office), whichever is 
   the sooner. A deduction can be made if the value of the goods has been   
   reduced as a result of you handling the goods more than was necessary.   
   The extent to which you can handle the goods is the same as it would be 
   if you were assessing them in a shop.                                   
   Refunding the cost of delivery 
   The trader has to refund the basic delivery cost of getting the goods   
   to you in the first place, so if you opted for enhanced service e.g.     
   guaranteed next day, it only has to refund the basic cost.               
   There are some circumstances where the Consumer Contracts Regulations   
   won’t give you a right to cancel. These include, CDs, DVDs or software   
   if you've broken the seal on the wrapping, perishable items and         
   tailor-made or personalised items. Also included are goods that have     
   been mixed inseparably with other items after delivery. 

Privacy Policy

This privacy notice provides you with details of how we collect and
process your personal data through your use of our site

By providing us with your data, you warrant to us that you are over 13
years of age.

Baxters Jewellers are the data controller and we are responsible for
your personal data (referred to as “we”, “us” or “our” in this privacy

Contact Details

Our full details are:

Trading name of legal entity: Baxter's Jewellers

Email address: john@baxtersjewellers.com

Postal address: PO Box 8631, Saltcoats , North Ayrshire, KA21 5EE

It is very important that the information we hold about you is
accurate and up to date. Please let us know if at any time your
personal information changes by emailing us at hazel@ortak.co.uk OR


Personal data means any information capable of identifying an
individual. It does not include anonymised data.


We may process the following categories of personal data about you:

Communication Data that includes any communication that you send
to us whether that be through the contact form on our website, through
email, text, social media messaging, social media posting or any other
communication that you send us. We process this data for the purposes
of communicating with you, for record keeping and for the
establishment, pursuance or defence of legal claims. Our lawful ground
for this processing is our legitimate interests which in this case are
to reply to communications sent to us, to keep records and to
establish, pursue or defend legal claims.

Customer Data that includes data relating to any purchases of
goods and/or services such as your name, title, billing address,
delivery address email address, phone number, contact details,
purchase details and your card details. We process this data to supply
the goods and/or services you have purchased and to keep records of
such transactions. Our lawful ground for this processing is the
performance of a contract between you and us and/or taking steps at
your request to enter into such a contract.

User Data that includes data about how you use our website and
any online services together with any data that you post for
publication on our website or through other online services. We
process this data to operate our website and ensure relevant content
is provided to you, to ensure the security of our website, to maintain
back- ups of our website and/or databases and to enable publication
and administration of our website, other online services and business.
Our lawful ground for this processing is our legitimate interests
which in this case are to enable us to properly administer our website
and our business.

Technical Data that includes data about your use of our website
and online services such as your IP address, your login data, details
about your browser, length of visit to pages on our website, page
views and navigation paths, details about the number of times you use
our website, time zone settings and other technology on the devices
you use to access our website. The source of this data is from our
analytics tracking system. We process this data to analyse your use of
our website and other online services, to administer and protect our
business and website, to deliver relevant website content and
advertisements to you and to understand the effectiveness of our
advertising. Our lawful ground for this processing is our legitimate
interests which in this case are to enable us to properly administer
our website and our business and to grow our business and to decide
our marketing strategy.

Marketing Data that includes data about your preferences in
receiving marketing from us and our third parties and your
communication preferences. We process this data to enable you to
partake in our promotions such as competitions, prize draws and free
give-aways, to deliver relevant website content and advertisements to
you and measure or understand the effectiveness of this advertising.
Our lawful ground for this processing is our legitimate interests
which in this case are to study how customers use our
products/services, to develop them, to grow our business and to decide
our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing
Data to deliver relevant website content and advertisements to you
(including Facebook adverts or other display advertisements) and to
measure or understand the effectiveness of the advertising we serve
you. Our lawful ground for this processing is legitimate interests
which is to grow our business. We may also use such data to send other
marketing communications to you. Our lawful ground for this processing
is either consent or legitimate interests (namely to grow our

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers
to data that includes details about your race or ethnicity, religious
or philosophical beliefs, sex life, sexual orientation, political
opinions, trade union membership, information about your health and
genetic and biometric data. We do not collect any information about
criminal convictions and offences.

Where we are required to collect personal data by law, or under the
terms of the contract between us and you do not provide us with that
data when requested, we may not be able to perform the contract (for
example, to deliver goods or services to you). If you don’t provide us
with the requested data, we may have to cancel a product or service
you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for
or a reasonably compatible purpose if necessary. For more information
on this please email us at hazel@ortak.co.uk In case we need to use
your details for an unrelated new purpose we will let you know and
explain the legal grounds for processing.

We may process your personal data without your knowledge or consent
where this is required or permitted by law.


Our lawful ground of processing your personal data to send you
marketing communications is either your consent or our legitimate
interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may
send you marketing communications from us if (i) you made a purchase
or asked for information from us about our goods or services or (ii)
you agreed to receive marketing communications and in each case you
have not opted out of receiving such communications since. Under these
regulations, if you are a limited company, we may send you marketing
emails without your consent. However you can still opt out of
receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own
marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages
at any time by following the opt-out links on any marketing message
sent to you or OR by emailing us at john@baxtersjewellers.com at any

If you opt out of receiving marketing communications this opt-out does
not apply to personal data provided as a result of other transactions,
such as purchases, warranty registrations etc.


We may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our
business or our assets.

We require all third parties to whom we transfer your data to respect
the security of your personal data and to treat it in accordance with
the law. We only allow such third parties to process your personal
data for specified purposes and in accordance with our instructions.


Countries outside of the European Economic Area (EEA) do not always
offer the same levels of protection to your personal data, so European
law has prohibited transfers of personal data outside of the EEA
unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the
European Economic Area (EEA) so their processing of your personal data
will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best
to ensure a similar degree of security of data by ensuring at least
one of the following safeguards is in place:

We will only transfer your personal data to countries that the
European Commission have approved as providing an adequate level of
protection for personal data by; or
Where we use certain service providers, we may use specific
contracts or codes of conduct or certification mechanisms approved by
the European Commission which give personal data the same protection
it has in Europe; or
If we use US-based providers that are part of EU-US Privacy
Shield, we may transfer data to them, as they have equivalent
safeguards in place.

If none of the above safeguards is available, we may request your
explicit consent to the specific transfer. You will have the right to
withdraw this consent at any time.


We have put in place security measures to prevent your personal data
from being accidentally lost, used, altered, disclosed, or accessed
without authorisation. We also allow access to your personal data only
to those employees and partners who have a business need to know such
data. They will only process your personal data on our instructions
and they must keep it confidential.

We have procedures in place to deal with any suspected personal data
breach and will notify you and any applicable regulator of a breach if
we are legally required to.


We will only retain your personal data for as long as necessary to
fulfil the purposes we collected it for, including for the purposes of
satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at
its amount, nature and sensitivity, potential risk of harm from
unauthorised use or disclosure, the processing purposes, if these can
be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about
our customers (including Contact, Identity, Financial and Transaction
Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research
or statistical purposes in which case we may use this information
indefinitely without further notice to you.


Under data protection laws you have rights in relation to your
personal data that include the right to request access, correction,
erasure, restriction, transfer, to object to processing, to
portability of data and (where the lawful ground of processing is
consent) to withdraw consent.

You can see more about these rights at:


If you wish to exercise any of the rights set out above, please email
us at john@baxtersjewellers.com

You will not have to pay a fee to access your personal data (or to
exercise any of the other rights). However, we may charge a reasonable
fee if your request is clearly unfounded, repetitive or excessive or
refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us
confirm your identity and ensure your right to access your personal
data (or to exercise any of your other rights). This is a security
measure to ensure that personal data is not disclosed to any person
who has no right to receive it. We may also contact you to ask you for
further information in relation to your request to speed up our

We try to respond to all legitimate requests within one month.
Occasionally it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this
case, we will notify you.

If you are not happy with any aspect of how we collect and use your
data, you have the right to complain to the Information Commissioner’s
Office (ICO), the UK supervisory authority for data protection issues
(www.ico.org.uk). We should be grateful if you would contact us first
if you do have a complaint so that we can try to resolve it for you.


This website may include links to third-party websites, plug-ins and
applications. Clicking on those links or enabling those connections
may allow third parties to collect or share data about you. We do not
control these third-party websites and are not responsible for their
privacy statements. When you leave our website, we encourage you to
read the privacy notice of every website you visit.


You can set your browser to refuse all or some browser cookies, or to
alert you when websites set or access cookies. If you disable or
refuse cookies, please note that some parts of this website may become
inaccessible or not function properly. For more information about the
cookies we use, please see

Returns Policy

Returns Policy:

Your rights to return goods are protected under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

You are entitled to cancel your order and return the goods within 14 days for a full cash refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. You are responsible for the cost and risk of loss or damage when returning the goods, unless faulty, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Please notify us of faulty goods as soon as you can after the goods have been received and inspect any package thoroughly before signing for it. If the  carton has been damaged during shipping keep the original package and promptly contact the shipping company for a damage inspection report and request that carrier returns the merchandise. Should you need to return any goods yourself it is important you wrap the package securely as it is necessary we receive the goods back in saleable condition or it may not be possible to offer you a refund for goods received back in a damaged condition. These terms apply to your order.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.